A lot has happened in the last twelve months: With the spin-off of servistio from the STI environment, many things in the ServiceNow ecosystem were initially reset to ‘zero’. This step is all the more significant: Through consistent performance, certified expertise and successful project implementations, we have managed to officially regain ServiceNow Premier Partner status in just one year.
What does ‘ServiceNow Premier Partner’ actually mean?
ServiceNow segments partners according to clear programme requirements. The Premier classification is not a marketing badge, but is based on an assessment in which certifications, delivery quality, demonstrable project successes and programme criteria must be met.
In short, Premier is an official proof of quality and performance within the ServiceNow partner programme.
Why this milestone is relevant for customers
Premier status is above all an official sign of trust. ServiceNow uses this badge to highlight which partners it has proven trust in from a programme perspective to implement solutions cleanly, methodically and with sound advice. For customers, this means that the collaboration does not start with ‘promises’, but with official confirmation of competence and delivery quality.
1) Validated expertise: Greater security in implementation
Premier status confirms that servistio has the expertise and implementation experience that ServiceNow expects for successful projects. For customers, this means:
- Reliable architecture and process consulting.
- Transparent implementation in line with proven ServiceNow standards.
- Quality in design, configuration, integration and go-live.
This reduces project risks, especially for complex setups, integrations or rollouts across multiple areas.
3) Competitive advantage in the DACH market: A signal that counts
The DACH market is highly competitive and dominated by established consultancies. Entering the premier segment within a year in this environment demonstrates one thing above all else: implementation momentum. For customers, this is an indicator that Servistio:
- Implements projects in a structured and results-oriented manner.
- Scales quickly without compromising quality.
- Continuously builds and maintains capacity, expertise and certifications for ServiceNow.
4) Focus on measurable outcomes instead of ‘tool implementation’
ServiceNow becomes truly valuable when it is not just ‘implemented’ but used as a platform for better processes: faster processing, fewer media breaks, more transparency, better user experience.
Our approach is therefore: process goal → platform design → implementation → adoption → continuous optimisation.
What specifically distinguishes Servistio as an implementation partner
Regardless of the badge, what counts in the end is what the project achieves. When companies hire us, they are typically looking for:
- Clear project management (scope, roadmap, governance, decision paths)
- Clean implementation (standards, upgradeability, documentation, quality assurance)
- Rapid value creation (go-lives in meaningful increments instead of a ‘big bang’)
- Enablement (IT, specialist departments and administrators are truly empowered)
- Scaling (from ITSM/CSM/HRSD to automation & integrations)
The fact that Servistio is now officially listed in the Premier segment is a milestone we are proud of. Not because it looks good, but because it gives our customers guidance in projects through validated expertise, stronger ecosystem connectivity and a clear focus on quality.
If you are currently evaluating how to introduce or further develop ServiceNow in your organisation, please talk to us. We will help you to set up the platform in the best possible way so that it provides lasting benefits and boosts productivity.
