Servistio is all about making work easier and more efficient. We are excited about the possibilities that combining ServiceNow with Microsoft Teams opens up for organizations. This integration can help any organization work better and faster, whether it’s Governance, Risk and Compliance (GRC), Human Resources (HR), the telecommunications industry or logistics. In this article, we write about what this integration does and what opportunities it offers.
Why combine ServiceNow with Microsoft Teams?
ServiceNow and Microsoft Teams working together can change the way employees request and receive services. This means less time spent on IT, HR and other departments and more time on the important tasks.
Main functions:
- Chat with the Virtual Agent: You can chat directly in Microsoft Teams with the ServiceNow Virtual Agent. This is ideal for getting quick answers or help with common questions.
- Notifications that prompt action: Receive notifications in Microsoft Teams for things you need to do in ServiceNow, such as grant approvals or update tickets. This helps you respond quickly without having to switch between apps.
- Easy access to services: You can access ServiceNow’s Employee Center without leaving Microsoft Teams. This makes it easier to find the services and information you need.
Where this can make a big difference:
- Governance, risk and compliance: This offers a great opportunity to simplify GRC tasks. Easy collaboration in Microsoft Teams enables organizations to manage compliance and risk assessments better and faster.
- HR service delivery for retailers: Retail organizations can integrate HR service delivery with Microsoft Teams. This means happier employees because they get the help they need faster.
- IT service management for telecommunications companies: Telecommunications companies can use this integration to improve the management of IT services. This can lead to better service for their customers and fewer problems for their teams.
- Logistics operations: Companies working in logistics can use this integration to keep track of service requests and updates. This means better decisions and smoother operations because everyone has the latest information.
Use case: Simplifying requests for quotations in the automotive supply industry
- Background: A leading client in the automotive supply industry was looking for ways to optimize their request for proposal process with the goal of reducing turnaround times and streamlining communication.
- Challenge: The existing request for quotation process was slow and involved multiple steps across different platforms, leading to inefficiencies and delays in response times. This impacted customer satisfaction and business operations.
- Solution: We integrated Microsoft Teams with ServiceNow and enabled employees to submit quote requests directly via Microsoft Teams chat. This approach automated the routing and processing of requests and leveraged the capabilities of ServiceNow.
- Result: The integration significantly simplified the quote request process, reducing submission and processing times. Employees were able to stay in Microsoft Teams, their main communication tool, making the process smoother and faster and improving overall operational efficiency.
Conclusion
At Servistio, we believe in the power of making work simpler and smarter. Integrating ServiceNow with Microsoft Teams is just one way we’re helping organizations do just that. This combination opens up new opportunities to improve the way work is done, make employees happier and businesses run more smoothly.
Arrange a no-obligation consultation with our experts and find out more about the possibilities with ServiceNow and Microsoft Teams.
