We all know that AI has changed the rules of business. Now Assist is already improving the employee experience and increasing agent productivity through generative AI and Agentic AI will change it even further. As a ServiceNow partner, we are at the forefront of enabling this change.
Transformation of employee experience 2025 and industry insights
- Digital transformation in the marketplace – Companies are doubling down on their investment in digital HR and talent programs to improve the employee experience and work smarter in addition to attracting and retaining top talent.
- AI explodes in HR and talent
Operational efficiency – AI accelerates hiring, onboarding and career development while reducing response times and keeping employees engaged.
Outlook for the future – Generative AI and AI agents are changing the way organizations identify skills gaps, how they improve the skills of their employees and how they align talent development with their own business goals. - Big challenges for HR leaders
Disconnected systems – HR tools that don’t communicate with each other, wasting time and impacting employee satisfaction.
Higher expectations – employees want quick responses, personalized support and opportunities for career advancement. - The strategic advantage of ServiceNow
Unified platform – ServiceNow connects HR, talent and IT. The platform approach allows them to work together rather than in separate silos.
AI that delivers results – Intelligent search and conversational experiences for hiring, support and personalized career opportunities.
Now Assist für HR Service Delivery (HRSD)
With ServiceNow’s Now Assist for HR Service Delivery (HRSD) application, agents can summarize case information, create resolution notes and summarize the chat information for an interaction. Your agents can understand the chat and case context and suggest faster solutions to their customers. “Now Assist for HR Service Delivery” (HRSD) has been further enhanced and updated in the Yokohama version.
Highlights of Now Assist for HR Service Delivery (HRSD) for the Yokohama version
- Use the new Virtual Agent themes to place employee requests in the Human Capital Management (HCM) system.
- Use Knowledge Graph to create personalized knowledge models in the form of Knowledge Graph schemas.
- Create Journey Accelerator plans using Now Assist for HRSD in Journey Designer.
Introduction Agentic AI
Agentic AI refers to artificial intelligence systems that are designed to act autonomously, proactively and purposefully.
AI agents can make decisions, take action and interact with their environment without constant human intervention. Agentic AI is included in the Now Assist package.
The March 2025 version for AI agents focuses on solving the following problems:
- AI that creates an L1 incident and case resolution plan for a human agent based on KBs and similar incidents/cases.
- AI execution of the plan after approval by a human agent based on flows, scripts and prompts.
- Increase the productivity of your agents.
Examples of Agentic AI HR
Integration Builder
- Automates ServiceNow integrations with third-party HR tools
- Creates cross-system workflow actions
Assistant to the personnel manager
- Plans and summarizes growth conversations
- Collects 360-degree feedback independently
- Creates recommendations for growth and development
Assistant for scheduling job interviews
- Automatically facilitates interview coordination
- Takes over the planning and confirmation of interviews
- Books meet logistics
Build faster and achieve more
With basic, easy-to-use tools like the Now Assist Skill Kit and the industry expertise of ServiceNow partners, developers can create custom GenAI capabilities and efficiently integrate them into their ServiceNow instance.
With AI Agent Studio, you can increase your productivity and reduce time to market. This suite of tools makes it even easier for developers to create, test and deploy custom AI agents.
New AI agents drive the next era of AI
ServiceNow has thousands of AI agents on the ServiceNow platform and is bringing more to market every day. In addition, ServiceNow is backed by an industry-leading partner ecosystem that is actively developing and releasing new AI agents to the ServiceNow Store. This means an unmatched combination of use cases and capabilities for AI agents to support the millions of business processes ServiceNow customers complete each year.
Höhere Messlatte für ‑agentenbasierte KI auf Unternehmensebene
Today’s complex business processes require bold innovations based on accountability and compliance. ServiceNow is setting a new standard for enterprise AI, delivering solutions that redefine how humans and machines work together.
Important findings:
- Now Assist is THE generative and agent-based AI platform for HR and employee experience.
- ServiceNow invests more in AI for HR and Employee Experience (EX) than any other company.
- Now Assist provides HR leaders with the OOB AI capabilities they need to realize immediate ROI from investments in Gen/Agent AI.
- Now Assist provides the guardrails and control HR leaders need to ensure the safety of their employees and their organization.
