from our experts

News from the world of servistio

Servistio News is all about the successful implementation and use of ServiceNow. Whether it’s employee workflows that make internal processes more efficient or customer workflows that ensure a seamless customer experience, we show you how digital transformation works in practice.

ServiceNow Engagement Messenger

Martins Kayode

CSM, Customer Workflows, ServiceNow

No second portal. No long learning curve. Just three lines of code. About the ServiceNow Engagement Messenger and why hardly anyone knows about it, even though it’s one of the…

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What’s new in ServiceNow HRSD in the Australia release?

Tamarah Al-Ani

HRSD

The Australia Release from ServiceNow introduces targeted enhancements for HR Service Delivery (HRSD), with a clear focus on helping HR teams work more efficiently in their day-to-day operations. Rather than…

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ServiceNow FSM in the Australia Release – Smarter, Faster, and Better-Connected Field Service Management

Puneet Vashishat

Customer Workflows, FSM, ServiceNow

The field service industry is evolving rapidly, and ServiceNow’s Australia release introduces enhancements that help companies work smarter, respond faster, and stay better connected. No entirely new modules are being…

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servistio is ServiceNow Premier Partner

Thomas Cohrs

Customer Workflows, Employee Workflows, ServiceNow

A lot has happened in the last twelve months: With the spin-off of servistio from the STI environment, many things in the ServiceNow ecosystem were initially reset to ‘zero’. This…

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Enhance customer experience with the ServiceNow customer portal

Almira Macawile

Customer Workflows, ServiceNow

In the digital age, people expect everything to be fast, easy, and immediately available. This is especially true when they need help or want to get something done, such as…

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Guided Decisions from ServiceNow for consistent and efficient support

Thomas Cohrs

Unkategorisiert

Today, success is primarily defined by the quality of the customer experience. Large companies are therefore constantly working to optimize their service processes so that employees can offer faster and…

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ServiceNow Zurich Update: Smarter support for your customer service team

Ivas Lebris

Customer Workflows, Employee Workflows, ServiceNow

The Zurich version of ServiceNow is a comprehensive update with new AI and workflow functions. They help support agents work more efficiently while avoiding overload. In fact, the goal is…

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How ServiceNow Workflow Data Fabric solves fragmented data

Neelagantan Sankaran

ServiceNow

Introduction: Digital workflows form the backbone of operational efficiency in modern companies. However, increasing system diversity and data fragmentation present companies with a challenge: how can distributed data be retrieved…

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AI in ServiceNow: What is the difference between Now Assist GenAI and AI Agents?

Emir Chalghaf

Unkategorisiert

Two AI approaches, one goal, efficiency rethought Digital transformation has long been considered a must for companies, and artificial intelligence is making the decisive difference. But not all AI is…

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Paper – Service efficiency of renewable energies

Thomas Cohrs

Paper

How can ServiceNow improve service quality for operators of renewable energy systems? Renewable energies are growing rapidly in Germany – both in terms of the number of systems and installed…

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Digitizing the employee experience in a multinational company through shared services

Salik Mansoor

Employee Workflows

Nowadays, the best talent can consciously choose their employer, which is why companies are increasingly focusing on the quality of their employee experience. International organizations in particular are focusing on…

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Challenges in customer service for the transportation of goods in the transport and logistics industry

Thomas Cohrs

Customer Workflows

The transportation of goods involves numerous potential intermediate stations (“measuring points”) that are influenced and operated by various players, including the client, shipper, driver, freight forwarder and end customer. While…

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Revolutionize Your Workplace with ServiceNow Workplace Service Delivery (WSD)

Salik Mansoor

HRSD, ServiceNow

A Game-Changer for Modern Organizations In today’s evolving work landscape, organizations must rethink workplace strategies to ensure efficiency, productivity, and seamless experiences for employees and visitors alike. ServiceNow’s Workplace Service…

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From requirements to success: How business analysts effectively capture business requirements for ServiceNow

Tabeer Fatima

ServiceNow

How can business analysts effectively capture business requirements for ServiceNow projects? ServiceNow offers companies an effective lever for optimizing business processes and improving service provision. In order to fully exploit…

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ServiceNow transforms the employee experience with AI

Neelagantan Sankaran

ServiceNow

We all know that AI has changed the rules of business. Now Assist is already improving the employee experience and increasing agent productivity through generative AI and Agentic AI will…

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What are ServiceNow ai-agents?

Thomas Cohrs

ServiceNow

In today’s fast-paced digital environment, companies are continuously looking for ways to increase operational efficiency, improve customer satisfaction and reduce costs. One of the most promising technologies for achieving these…

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servistio & ServiceNow at HREX 2025

Abhinandan Bhanot

Fairs & Events

Experience efficient HR workflows live with servistio & ServiceNow at HREX 2025. Are you ready for the digital transformation in HR? You should be … Make HR processes more efficient,…

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How ServiceNow uses natural language understanding (NLU) in the virtual agent

Fanni Vincze

ServiceNow

What is NLP and NLU Natural Language Processing is this exciting multidisciplinary field that enables people to communicate with machines in everyday life. This enables them to help us complete…

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Understanding and mastering domain separation in ServiceNow

Sobitha Kaliappan

ServiceNow

In today’s interconnected digital landscape, managing multiple customers or departments within a single platform without compromising security or efficiency is a challenging task. ServiceNow’s Domain Separation is a powerful solution…

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Improved document creation functions in ServiceNow

Salik Mansoor

ServiceNow

Document creation in ServiceNow was a challenge for a while. We have enhanced the employee document creation system, which significantly improves the management, creation and handling of employee-related documents, ensuring…

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The solution to the ESG puzzle

Santosh Katowal

ServiceNow

In today’s rapidly evolving corporate landscape, environmental, social and governance (ESG) issues are critical to the success of companies and their external perception of sustainability. Companies around the world are…

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Introducing ServiceNow ESG

Santosh Katowal

ServiceNow

What is ServiceNow ESG? ServiceNow ESG is a comprehensive platform for simplifying environmental, social, and governance (ESG) management processes. It offers tools and functions for data collection, data analysis and…

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ServiceNow and HRSD: What new features does the Washington DC upgrade bring?

Ivas Lebris

ServiceNow

With the latest release of Washington DC, ServiceNow continues its commitment to digital transformation in HR. The new version of HR Service Delivery (HRSD) brings with it several new features…

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Telco and ServiceNow: What innovations are coming with the Washington DC upgrade?

Neelagantan Sankaran

ServiceNow

The new version of Washington DC is here, and many interesting features have been added for the telecommunications sector. Let’s take a look at the highlights of the latest upgrade.…

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ServiceNow – Exciting upgrades for developers in Washington D.C.

Abhinandan Bhanot

ServiceNow

Scripts – Backgrounds – the upgrade we’ve been waiting for! We finally have a first class editor with all the features you’d expect (except saving of course). Formatting, comments, search,…

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Lost in Translation: The magic of dynamic translation

Almira Macawile

ServiceNow

XYZ Corporation, a multinational company with offices and employees in various countries including the United States, Germany, Japan and Brazil, has implemented ServiceNow to improve the efficiency of its IT…

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Unlocking business success: The critical role of ServiceNow and process experts

Asanka Gallege

ServiceNow

In the fast-paced and ever-evolving landscape of business operations, finding the right tools to solve complex problems is crucial. One such tool that has gained immense popularity in recent years…

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Simplify work with the integration of ServiceNow and Microsoft Teams

Yauheni Karasiuk

ServiceNow

Servistio is all about making work easier and more efficient. We are excited about the possibilities that combining ServiceNow with Microsoft Teams opens up for organizations. This integration can help…

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Innovative solutions with ServiceNow’s “Now Assist”

Ivas Lebris

ServiceNow

In the age of digitalization, customer service is a crucial aspect of any business, especially in the telecommunications industry. As customers expect fast and efficient service, companies need to move…

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