from our experts

News from the world of servistio

servistio News is all about the successful implementation and use of ServiceNow. Whether employee workflows that make internal processes more efficient or customer workflows that ensure a seamless customer experience – we show you how digital transformation works in practice.

What are ServiceNow ai-agents?

Thomas Cohrs

ServiceNow

In today’s fast-paced digital environment, companies are continuously looking for ways to increase operational efficiency, improve customer satisfaction and reduce costs. One of the most promising technologies for achieving these…

How ServiceNow uses natural language understanding (NLU) in the virtual agent

Fanni Vincze

ServiceNow

What is NLP and NLU Natural Language Processing is this exciting multidisciplinary field that enables people to communicate with machines in everyday life. This enables them to help us complete…

Understanding and mastering domain separation in ServiceNow

Sobitha Kaliappan

ServiceNow

In today’s interconnected digital landscape, managing multiple customers or departments within a single platform without compromising security or efficiency is a challenging task. ServiceNow’s Domain Separation is a powerful solution…

Improved document creation functions in ServiceNow

Salik Mansoor

ServiceNow

Document creation in ServiceNow was a challenge for a while. We have enhanced the employee document creation system, which significantly improves the management, creation and handling of employee-related documents, ensuring…

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