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News from the world of servistio

servistio News is all about the successful implementation and use of ServiceNow. Whether employee workflows that make internal processes more efficient or customer workflows that ensure a seamless customer experience – we show you how digital transformation works in practice.

ServiceNow Zurich Update: Smarter support for your customer service team

Ivas Lebris

Customer Workflows, Employee Workflows, ServiceNow

The Zurich version of ServiceNow is a comprehensive update with new AI and workflow functions. They help support agents work more efficiently while avoiding overload. In fact, the goal is…

How ServiceNow Workflow Data Fabric solves fragmented data

Neelagantan Sankaran

ServiceNow

Introduction: Digital workflows form the backbone of operational efficiency in modern companies. However, increasing system diversity and data fragmentation present companies with a challenge: how can distributed data be retrieved…

Guided Decisions from ServiceNow for consistent and efficient support

Thomas Cohrs

Unkategorisiert

Today, success is primarily defined by the quality of the customer experience. Large companies are therefore constantly working to optimize their service processes so that employees can offer faster and…

AI in ServiceNow: What is the difference between Now Assist GenAI and AI Agents?

Emir Chalghaf

Unkategorisiert

Two AI approaches, one goal, efficiency rethought Digital transformation has long been considered a must for companies, and artificial intelligence is making the decisive difference. But not all AI is…

Paper – Service efficiency of renewable energies

Thomas Cohrs

Paper

How can ServiceNow improve service quality for operators of renewable energy systems? Renewable energies are growing rapidly in Germany – both in terms of the number of systems and installed…

Digitizing the employee experience in a multinational company through shared services

Salik Mansoor

Employee Workflows

Nowadays, the best talent can consciously choose their employer, which is why companies are increasingly focusing on the quality of their employee experience. International organizations in particular are focusing on…

Challenges in customer service for the transportation of goods in the transport and logistics industry

Thomas Cohrs

Customer Workflows

The transportation of goods involves numerous potential intermediate stations (“measuring points”) that are influenced and operated by various players, including the client, shipper, driver, freight forwarder and end customer. While…

Revolutionize Your Workplace with ServiceNow Workplace Service Delivery (WSD)

Salik Mansoor

ServiceNow

A Game-Changer for Modern Organizations In today’s evolving work landscape, organizations must rethink workplace strategies to ensure efficiency, productivity, and seamless experiences for employees and visitors alike. ServiceNow’s Workplace Service…

From requirements to success: How business analysts effectively capture business requirements for ServiceNow

Tabeer Fatima

ServiceNow

How can business analysts effectively capture business requirements for ServiceNow projects? ServiceNow offers companies an effective lever for optimizing business processes and improving service provision. In order to fully exploit…

What are ServiceNow ai-agents?

Thomas Cohrs

ServiceNow

In today’s fast-paced digital environment, companies are continuously looking for ways to increase operational efficiency, improve customer satisfaction and reduce costs. One of the most promising technologies for achieving these…

How ServiceNow uses natural language understanding (NLU) in the virtual agent

Fanni Vincze

ServiceNow

What is NLP and NLU Natural Language Processing is this exciting multidisciplinary field that enables people to communicate with machines in everyday life. This enables them to help us complete…

Understanding and mastering domain separation in ServiceNow

Sobitha Kaliappan

ServiceNow

In today’s interconnected digital landscape, managing multiple customers or departments within a single platform without compromising security or efficiency is a challenging task. ServiceNow’s Domain Separation is a powerful solution…

Improved document creation functions in ServiceNow

Salik Mansoor

ServiceNow

Document creation in ServiceNow was a challenge for a while. We have enhanced the employee document creation system, which significantly improves the management, creation and handling of employee-related documents, ensuring…

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